Video Piggy help and frequently asked questions
System requirements
Errors during file download
Proxy server issues
Software registration
How do I register Video Piggy?
My registration key does not work
I haven't received a registration key
What are the system requirements for Video Piggy?
Video Piggy requires Windows 98/Me/2000/XP/2003 to run. 10 MB disk space is
required for installation, and a minimum of 128 MB of memory is recommended.
I receive an error during file donwload "no video was found on the page"
Please check our issues page to see if you need to upgrade your Video Piggy version.
Video sites often make changes which make it necessary to modify our software.
If upgrade doesn't help, make sure you entered a valid video page URL. Try viewing the page in
Internet Explorer, to see if it loads correctly and indeed contains the video.
Currently Video Piggy allows downloading videos from teh following
websites: YouTube, Google Video, Metacafe; trying to download videos from other
sites will result in this error.
If the page loads correctly in Internet Explorer, and is from a supported
site, please check our current issues page.
I receive an error during conversion "cannot open file"
The output file you specified to be saved on your computer cannot be created
by the converter. Most probably causes are: it already exists and is open in
another program (like Windows Media Player), was specified on a read-only
filesystem (like CD-ROM), you do not have permissions to create a file in that
directory, etc.
I receive an error during conversion "unsupported codec"
Try to upgrade your DirectX version to latest release from Microsoft website.
If it doesn't help, check our current issues page.
The video file won't play, or the sound is missing
Check our current issues page.
The video file has 0 bytes
An error occured during file conversion. In almost all cases, an appropriate
error message will be displayed in such case after the conversion.
The video file has only 15 seconds, and I know that the original video was
longer
You are using unregistered version of Video Piggy. Register it to get
full functionality.
I need to use a proxy server to download Web pages, where do I enter proxy
information?
Video Piggy uses default proxy server defined in Internet Options of
your Windows machine. To change these settings, open Control Panel and click the
Internet Options icon, or launch Internet Explorer, and select Toos > Internet
Options from the menu.
My proxy server requires me to use a password, where do I enter it?
Currently Video Piggy does not allow to enter a password for HTTP
proxy, but you can use a simple workaround. Launch Internet Explorer and visit
the video page youw ant to download. When asked for a login and password for
your proxy, enter them. From now on, Video Piggy will use the login and
password you netered in Internet Explorer for all subsequent file downloads.
How do I register Video Piggy?
To recive unlock key and be able to convert videos longer than 15 seconds,
launch Video Piggy, click the "Menu" button and select "Register" from
the menu. A Web page will be launched with the registration form.
My registration key does not work
This can happen only if you entered incorrect software ID during the
registration. Contact us with your registration key and correct software ID
(shown after choosing Menu > Register) to obtain a new key.
I haven't received a registration key
This can happen only if you did not click "Finalize order" button after
making the purchase. Contact us with your order ID (contained in your order
confirmation email) and correct software ID (shown after choosing Menu >
Register) to obtain the key.
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